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What You Agree To When You Use 9amine

Our legal terms set out the rules that govern your account, your deposits through bKash, Nagad, or Rocket, and your use of the lobby.

Account TermsWallet ConditionsJurisdiction RulesPrivacy Standards
9amine What You Agree To When You Use 9amine
DATA AND SECURITY

How We Protect Your Account and Data

Your account security and personal data are handled with straightforward, practical measures that keep your information where it belongs — with you. Here is what we do and how you can act on each area.

Account Security

Your account is protected by password authentication plus OTP verification on login. Never share your credentials. Report suspected unauthorised access through live chat immediately.

Data Retention

We hold your account and transaction data only as long as required by our policy and applicable regulation. You may request a summary of what we hold by contacting support via email.

Cookies

We use cookies to keep your session active and to understand how the lobby is used. You can manage cookie preferences through your browser settings at any time.

Data Change Requests

To correct, update, or request removal of personal data tied to your account, submit a written request through the support email listed in your account settings.

CONTACT AND QUERIES

How to Reach Us About Legal Matters

If you have a question about our terms, need to request a change to your account data, or want to understand how a specific policy applies to you, our support team is available through the channels below. We aim to respond to policy and legal queries within one business day.

Live Chat Reach the support team directly through the live chat window in your account. Suitable for account queries and quick policy clarifications.
Email Support Send detailed legal or account queries to our support email address shown in your account settings. Written records help with formal requests.
Account Help Centre The help section inside your account covers common questions about terms, wallet use, and data rights — a good first stop before contacting support.

Questions About Our Terms and Your Rights

These are the questions we get most often about our legal terms, your account rights, and how policy applies to your use of 9amine.

Access depends on your local law and eligible region. It is your responsibility to verify whether online casino activity is lawful where you are before opening an account.

Yes. Send a written request to our support email from the address linked to your account. We will respond with the details we hold within a reasonable timeframe.

Payment transaction records are retained as required by our policy and applicable regulation. They are not shared with third parties except where required by law or fraud prevention.

Material updates are flagged on the platform before they take effect. Continued use of your account after the effective date means you accept the revised conditions.

Contact support immediately through live chat inside your account. Do not wait — our team can place a hold on account activity while we investigate with you.

You can request account closure and data removal by contacting us through the support email shown in your account settings. We will confirm the steps and any retention obligations that apply.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.