Reference

How We Run Things at 9amine

These terms set out what you agree to when you open an account and use our lobby. Access depends on your local law and whether your region is eligible — read this before you start.

Account eligibility appliesbKash, Nagad, Rocket coveredLocal law governs accessOne account per personTerms updated with notice
9amine How We Run Things at 9amine
ACCOUNT SECURITY

How We Protect Your Account

Your account details are stored with encryption. We do not share your personal data with third parties except where required by the payment processors you use — bKash, Nagad, and Rocket each have their own data handling policies that apply to transactions on their side. Here is how we handle the key areas on ours.

Data Retention

We keep your account data for as long as your account is active. If you close your account, we retain records only as long as required for transaction verification and dispute resolution.

Cookie Use

We use cookies to keep your session active and remember your lobby preferences. You can manage cookie settings in your browser, though some features may not work without session cookies.

Account Changes

To update your registered wallet number or contact details, submit a request through account settings. Changes to payment details require identity verification before they take effect.

Requesting Your Data

You can request a copy of the data we hold on your account by contacting support with your account ID. We aim to respond to data requests within a reasonable timeframe under applicable law.

TERMS CONTACT

Reach Us About These Terms

Questions about what these terms mean for your account? Our support team handles queries about account conditions, wallet verification, and eligibility. Reach out through any of the channels below and we will respond with a clear answer rather than a copy-paste reply.

Live Chat Open the chat widget from your account dashboard. Available during our support window for account and terms queries including bKash and Nagad wallet questions.
Email Support Send your question to our support address listed in your account settings. Include your account ID so we can pull your details and respond accurately.
Help Centre Our help section covers common terms questions — account limits, wallet rules, and what happens if your region's eligibility changes. Check there first for faster answers.

Common Questions About Our Terms

These are the questions we get most often about how our terms apply to real account situations — particularly around wallet use, eligibility, and what happens when things change.

You need to be of legal age in your jurisdiction and located in a region where access is permitted under local law. We do not accept accounts where local regulations prohibit it.

Yes. All three wallets work for deposits and withdrawals. Withdrawals go back to the same wallet used to deposit, after our wallet verification step confirms the match.

Operating more than one account breaches these terms. If we identify duplicate accounts, both may be suspended and any pending withdrawals held pending review. Contact support if you think there is an error.

We post the updated terms here with a revised date. Where practical, we also send a notice to your registered contact. Using your account after a change means you accept the updated version.

Request account closure through the support channels listed on this page. Confirm any pending withdrawals to your bKash, Nagad, or Rocket wallet before submitting the request, as closure stops further transactions.

Reach our support team via live chat or email with your account ID and the specific issue. We review each case against the terms as written and respond with a reasoned answer.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.