Reference

How 9amine Handles Your Personal Information

Your personal data belongs to you. This policy explains what we collect when you use your account, how we use it, and what choices you have — with access and eligibility depending on your local law and eligible region.

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9amine How 9amine Handles Your Personal Information
DATA HANDLING STANDARDS

How We Keep Your Information Secure

Security and data hygiene are built into how we run accounts here, not added on as an afterthought. We apply encryption to data in transit and at rest, and access to account records is limited to staff who need it for operational reasons. We hold your data for as long as your account is active and for the period required by our record-keeping obligations after closure.

Encryption in Transit

All data exchanged between your device and our platform — including bKash, Nagad and Rocket transaction details — travels over encrypted connections using SSL.

Access Controls

Account data is accessible only to staff with a legitimate operational need. Payment records and personal details are not shared across teams without reason.

Data Retention

We keep your account data while your account is open and for the period required after closure. You can request deletion once the retention period is met.

Cookie Management

We use session and analytics cookies to keep your account working smoothly. You can adjust or block non-essential cookies through your browser settings at any time.

PRIVACY CONTACT PATHS

Reach Us About Your Data

If you want to review, correct, or request deletion of your personal data, our support team handles privacy requests directly. You can reach us through live chat from your account dashboard, by email at the address listed in your account settings, or through our Bangladesh support line during available hours. We aim to respond to data requests within a reasonable timeframe, and we will confirm receipt when your message comes through.

Live Chat Open your account dashboard and start a chat session. Our team handles privacy and data requests alongside general account help.
Email Support Send your data request to the email address shown in your account settings under the support section. Include your registered account details.
Account Settings Some data — like your contact details and payment method preferences — can be reviewed and updated directly inside your account settings panel.

Common Questions About This Policy

If your question is not covered here, contact us through your account dashboard and we will get back to you directly.

We collect the information you provide when registering — your name, email, and contact details — plus payment method data for bKash, Nagad, or Rocket transactions, and session data like your IP address and login timestamps.

We do not sell your data. We share it only where necessary to process transactions — for example, with your mobile wallet provider — or where required by applicable law in your eligible region.

Send your request through live chat on your account dashboard or by email using the address in your account settings. We will confirm receipt and respond within a reasonable period.

We hold your data while your account remains open and for the record-keeping period required after closure. Once that period ends, you can request that remaining data be deleted.

Yes. Transaction records linked to your wallet are stored to process withdrawals accurately and to meet our obligations. These records are held securely and are not shared beyond what is necessary for those purposes.

Access and the application of this policy depend on your local law and eligible region. If you are in Bangladesh, check whether using an online account with us is permitted under applicable local regulations before proceeding.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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